1. General non-refundable payment policy
All payments made to Zorqen are final and non-refundable once accepted, except where applicable law requires a refund or another mandatory remedy. This includes website activation fees, service periods, subscriptions, wallet-funded usage, AI generation, website provisioning, deployment work, SEO automation, article generation, extra article purchases, publishing work and other digital services shown in the application.
Changing your mind, deciding not to use an activated service, moving to another provider, deleting a website, failing to complete setup, or no longer needing the service does not create a refund entitlement.
2. Service problems are handled through correction and support
If a supported Zorqen service does not work as intended, contact support with the affected website, feature and a clear description of the problem. Zorqen will use reasonable efforts to investigate the issue and, where the problem is within Zorqen’s supported service, provide an appropriate technical remedy.
Depending on the issue, the remedy may include retrying a failed process, correcting configuration, rebuilding or re-deploying a supported website component, regenerating affected content, restoring an eligible service operation, correcting an automation setting, re-running a publishing task, or providing setup guidance needed to complete delivery.
The normal remedy for a correctable service problem is repair, retry, replacement of the affected digital output, or restoration of the relevant service capability. It is not a cash refund.
3. Website creation and deployment services
Website creation may involve WordPress theme or template selection, AI-assisted design, niche-specific content replacement, WordPress setup, Hostinger operations, DNS checks, plugins, pages, menus, images, metadata and other technical steps. Once this work has started or resources have been consumed, the related payment is non-refundable.
If Zorqen itself produces a supported deployment or configuration error, we will use reasonable efforts to correct or re-run the affected step. You may be required to keep valid hosting access, a working domain, required permissions and supported third-party accounts connected while the issue is being resolved.
4. Article generation and auto-publishing
Where a website includes article publishing, the included publishing allowance and schedule shown in the application apply to that website. Additional articles may be purchased at the displayed per-article rate. Purchased article usage is a digital service and is non-refundable once purchased, queued, generated or published, except where applicable law requires otherwise.
If an extra article cannot be generated or published because of a supported Zorqen technical failure, Zorqen may retry the article, restore the affected publishing opportunity, regenerate the article, or correct the publishing workflow. A failed supported attempt will not be treated as a reason to charge twice for the same promised article.
5. Third-party services, hosting and external limitations
Zorqen depends on services that may include Hostinger, WordPress, Google, Bing, domain registrars, AI providers, search providers and other external systems. Zorqen does not control their uptime, API availability, account decisions, rate limits, policy enforcement, DNS propagation, search indexing, hosting restrictions or service changes.
A third-party outage, suspended account, invalid API token, expired credential, missing permission, unsupported hosting configuration, domain problem, DNS delay, plugin or theme license restriction, or external provider policy decision does not by itself create a right to a Zorqen refund. Where practical, Zorqen may help identify the issue or resume its own workflow after the third-party problem is corrected.
6. Results that are not guaranteed
Zorqen does not guarantee Google or Bing indexing, rankings, traffic, leads, sales, affiliate approval, AdSense approval, advertising revenue, conversion rates or any other commercial outcome. Search engines, visitors, advertising networks and marketplaces make independent decisions. A website or article not achieving a desired ranking, traffic level or revenue target is not a refundable service failure.
7. Customer-caused changes or access problems
Payments remain non-refundable where delivery or operation is affected by actions outside Zorqen’s control, including deleting or modifying generated files, changing DNS or hosting settings, removing required permissions, disconnecting integrations, changing WordPress credentials, installing conflicting software, supplying inaccurate information, blocking required API access, or failing to complete a required setup step.
If possible, support may still help you restore the service. Additional work that falls outside the originally purchased service may require a separate charge.
8. Duplicate, unauthorized or incorrect payment review
If you believe the same payment was charged twice, a payment was processed for an incorrect amount, or a transaction was made without your authorization, contact Zorqen promptly with the transaction reference and relevant evidence. We will review the payment record and account activity.
A confirmed duplicate or incorrect charge may be corrected as appropriate. Suspected unauthorized transactions may require identity, account or payment verification. Nothing in this policy limits rights that cannot legally be waived.
9. How to report a service issue
For the fastest review, provide your Zorqen account email, website domain, affected feature, approximate time of the problem, any visible error message, and the result you expected. Do not send passwords, private API keys or other secret credentials by ordinary email.
Support can be contacted at noumanarshad143@gmail.com. Our business address is Office # MB 22, Zainab Tower, Model Town Link Road, Lahore, Pakistan.
10. Relationship with the Terms
This Return & Refund Policy forms part of the Zorqen service terms and should be read together with the Terms & Conditions and Privacy Policy. If mandatory law gives you a remedy that conflicts with this policy, the mandatory legal requirement applies to the extent required.